Company name

Completed by

Position

E-mail

Phone number

Certification Standard

Last audit date

Certima auditor name

1. Assurance of Compliance (Regulatory and Customer Demands)

Ensuring compliance with regulatory and customer requirements is a fundamental part of our service. How well do you feel we support your organization in meeting these compliance requirements?
Rating: 0 (Not at all) – 10 (Fully assured)

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Motivation*

What specific improvements, if any, would you like to see in our compliance assurance process?

2. Objectivity (Independent, Fair Audits with No Bias)

Objectivity is critical in our audits. How confident are you that our audits are conducted fairly, independently, and without bias?
Rating: 0 (Not confident at all) – 10 (Fully confident)

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Motivation*

Can you share any experiences, positive or negative, that influenced your rating?

3. Risk Management (Identifying and Mitigating Risks)

Our goal is to help identify and mitigate risks to protect your business. How effective are our audits in helping you recognize and reduce risks?
Rating: 0 (Not effective) – 10 (Highly effective)

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Motivation*

Are there any risk areas where you would like deeper insights or additional support?

4. Clarity and Transparency (Findings and Certification Process)

Clarity and transparency in our findings and overall certification process are essential for trust. How satisfied are you with the transparency of our audits and communication?
Rating: 0 (Not satisfied) – 10 (Completely satisfied)

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Motivation*

What could we do to enhance the clarity and transparency of our processes?

5. Strong Reputation and Recognition in the Market

Are our audits and certification helping you create a stronger reputation and recognition on the market?
Rating: 0 (Not at all) – 10 (Greatly)

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Motivation*

In what ways do you think our audits and certification could improve the reputation and recognition of your business?

6. Technology and Efficiency (Digital Tools and Workflow Optimization)

We strive to use technology to improve efficiency. How would you rate our use of digital tools in making the audit and certification process smoother for you?
Rating: 0 (Not effective) – 10 (Highly effective)

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Motivation*

Are there any specific areas where technology could further enhance your experience?

7. Reliability (Audit Planning, Auditor Capacity, and Response Time)

Consistency and reliability in audit planning, auditor availability, and response time are crucial. How reliable have you found our audit planning and overall responsiveness?
Rating: 0 (Unreliable) – 10 (Highly reliable)

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Motivation*

What improvements could we make to enhance the predictability and reliability of our service?

8. Accessibility and Communication
How easy and pleasant is the contact with our organization and do you receive the right support quickly?
Rating: 0 (Very difficult) – 10 (Very easy)

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Motivation*

What can we improve to enhance our accessibility and communication?

9. General Improvements and Future-Oriented Feedback
What improvements would you like to see in our services to further enhance your experience?

We give Certima permission to add our company to the reference list of certified companies *

NoYes